Challenges with On-Demand Videos

If you encounter an error message stating, while attempting to view our on-demand webinars, please refer to the information below.

VETgirl's On Demand videos are hosted on Vimeo. We recommend trying the following actions to successfully load the Vimeo video player:

  • Confirm that Vimeo is available in your country

  • Reload the web page of the video you're trying to watch

  • Check your network connection to make sure it's up and running

  • Clear your browser's cache and cookies (instructions here)

  • Try to load the video player in a different browser (e.g. Safari vs Chrome) and/or with a different network connection (e.g. your mobile phone's data vs. the office wifi)

  • Temporarily disable any active browser extensions, firewalls, or proxies that may be preventing a successful connection to Vimeo (If you're accessing VETgirl at work, loop in your IT team for this one!)

 

If none of the above work, please let us know so that we can dig into the issue further.

Thank you for choosing VETgirl for your CE needs!