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Can I change my email address?

🗂️ Table of contents: Skip around to just the parts you need with these links.

 

Updating your VETgirl Email Address

You can update your email address anytime by submitting a request through our website contact form—here.

🔥Tip: Be sure to include your current email and the new email address you’d like to use when contacting the VETgirl team—this helps us process your request quickly.

If you’re part of an ELITE TEAM membership, please include confirmation from your hospital or organization’s team plan organizer approving your email change when you reach out.

Email Update FAQs

Will updating my email address impact my credits or progress?

Nope! Updating your email address won’t affect your current credits or progress.

I updated my email address, but I'm still getting emails at both the old and new addresses. What should I do?

Please contact us with both email addresses so we can merge your information and send emails only to your preferred address. Alternatively, you can unsubscribe from emails sent to the old address.

I think I have multiple VETgirl accounts with different emails. Can you check this? Absolutely! Just send us the email addresses you believe are linked to your accounts, and we’ll confirm and help you consolidate them if needed.

Just a heads up: Our member login and marketing emails run on different systems—so getting our emails doesn’t always mean you have a VETgirl account with that address.

I have more than one active VETgirl account with different email addresses. Can I combine them?

At this time, we can’t combine CE credits from two active accounts. We recommend downloading your CE certificates from your secondary account and upload them to your primary account using the Add New CE tool on your My Credits page.

Please note: Manually uploaded certificates won’t count toward certificate program progress. To update your progress, you'll need to retake the associated quizzes—no need to rewatch webinars. You can use your original certificates to show when you first completed the quizzes.
 
 

I received an email invitation to join an ELITE Team Membership, but it was sent to a different address than the one on my VETgirl account. What should I do?

Only the email that received the invitation can accept it. If your organization allows, ask your Team Organizer to resend the invitation to your VETgirl account email. If you must use the invited address, reach out to us and we’ll help update your account email—this way, you won’t create multiple accounts.

Is there a limit to how many times I can update my email address?

Nope! We know your organization might cover your VETgirl Membership and require you to use a specific email, but situations change. If you ever need to switch back to a personal email—or make another change—just let us know.